Refund policy

✨ Auria Refund Policy

At Auria, every product is designed to bring calm, balance, and a sense of well-being into your space.
We understand that sometimes things don’t go as planned — and when that happens, we’re here to make it right.

🕒 Order Cancellation

We understand that you may change your mind after placing an order.
Our team works quickly to prepare and ship orders, but if you need to cancel, please contact us at support@aurialight.com within 24 hours of purchase.

After this time, your order will already be in processing and can no longer be cancelled.

🔄 Returns

We aim to keep our return process simple and fair for everyone.
Returns are always possible, but how they’re handled depends on the situation.

To be eligible, your item must be unused, in the same condition as received, and in its original packaging, with all parts included.

✅ Returns Covered by Us (Free of Charge)

If something went wrong on our side, we take full responsibility.
You won’t have to pay anything — and in most cases, you won’t even need to return the item.

We will replace or refund your order at no cost if:

  • The product has a manufacturing defect (e.g. the lamp does not turn on or function properly).

  • The wrong item was shipped.

  • The item was damaged during delivery.

  • The product does not work as intended.

Simply send us clear photos or a short video within 30 days of delivery, and our support team will assist you promptly.

💬 Returns Accepted at Customer’s Expense

We understand that sometimes a product may not be exactly what you expected — and that’s completely okay.

If you wish to return your order for personal reasons, we’re happy to accept it.

In these cases:

  • Return shipping costs are the customer’s responsibility.

  • A $14.99 reconditioning fee per order applies to cover inspection, processing, and handling.

Examples include:

  • You changed your mind or no longer want the product.

  • The item does not meet your personal expectations.

  • The order was placed by mistake.

Please note: Outbound shipping fees are non-refundable.

🎁 Promotional Offers

If you purchased during a promotional campaign such as Buy 2, Get 1 Free, our refund process ensures fairness for all customers:

  • Returning all items → full refund

  • Returning one paid item + the free item → partial refund

  • Returning only the free item → no refund

This allows everyone to enjoy our offers with confidence.

💌 How to Start a Return

To initiate a return, refund, or exchange, please complete the form on our
👉 Auria Refund Requests page

Once submitted, our customer support team will review your request within 24–48 hours and contact you by email with the next steps.

You may also reach us directly at support@aurialight.com if you need assistance.

⏳ Refund Timeline

Once your return or refund is approved, we will process your refund within 5–10 business days to your original payment method.
Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@aurialight.com.

🌍 EU 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason.

Items must be returned in original condition and include proof of purchase.

🤍 Our Promise

Auria was created to help you unwind, restore balance, and feel at ease in your everyday life.
If something isn’t right, we’ll always do our best to make it right — because your experience matters to us.